Who We Are
We are Axcalibur, an axe throwing venue based in Caerphilly, South Wales. We are committed to protecting your privacy and handling your data in a transparent and secure manner.
If you have any questions about this policy, please contact us at: info@axcalibur.co.uk
Acceptance of Our Privacy Policy
By using our website, booking a session, or providing us with your personal information, you agree to the terms of this Privacy Policy.
If you do not agree with any part of this policy, please do not use our services or website.
Updating Your Contact Preferences
You can update your preferences or unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at info@axcalibur.co.uk.
Methods by Which We Collect Information
We may collect information from you in the following ways:
- When you book a session through our website or in person
- When you contact us by phone, email, or social media
- When you sign up to receive updates or offers
- When you fill out feedback or waiver forms
Where We Also Get Information From
In addition to direct interactions, we may also receive information from:
- Online booking platforms or payment processors
- Social media platforms (e.g. if you message or follow us)
- Publicly available sources or partner services (with your consent)
Information We Collect
The types of personal information we may collect include:
- Your name and contact details (email, phone number, address)
- Date of birth (to confirm age restrictions)
- Booking and attendance history
- Payment details (processed securely through third-party providers)
- Any medical or accessibility information you choose to share for safety purposes
- Your marketing preferences and feedback
How Will We Use The Information We Collect
We use your information to:
- Manage bookings and provide our services
- Communicate important safety or event updates
- Respond to enquiries or requests
- Improve our services and customer experience
- Send occasional marketing emails (if you’ve opted in)
- Meet our legal and safety obligations
We never sell your data to third parties.
Security
We take the protection of your data seriously. We use secure systems, access controls, and industry-standard measures to keep your information safe.
Only authorised staff have access to your personal data, and only for legitimate business purposes.
Risks
While we take reasonable steps to protect your data, no system is completely secure. Please take care when sending personal information over email or public networks.
Where Your Information Is Stored
Your information is stored securely on systems hosted in the UK or European Economic Area (EEA). If we ever need to store or transfer data outside of the UK/EEA, we will ensure it is protected by appropriate safeguards.
Cookies
Our website does not currently use cookies to distinguish you from other users of our website. Cookies maybe used when searching for services, products and booking our services.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request that we delete your data (in certain cases)
- Object to or restrict how we use your data
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at info@axcalibur.co.uk
Rights in Relation to Automated Decision Making and Profiling
We do not use your information to make automated decisions or to profile you in a way that has legal or significant effects.
Third Party Links
Our website may include links to third-party websites, such as booking platforms or social media pages. Please note that we are not responsible for the privacy practices of these websites.
We recommend reading their privacy policies before providing any personal information.
Amendments to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to check this page regularly to stay informed.
Last Updated: 1st June 2025
