Terms & Conditions

TERMS AND CONDITIONS

We aim to make the booking process as smooth as possible. We understand that plans can change, so we’ve put clear policies in place to offer flexibility while keeping things running efficiently for everyone.

BOOKING AND PAYMENT INFORMATION

Full payment is required at the time of booking when making a reservation online via the website. For walk-ins, payment can be made by card or cash and will be accepted subject to availability. We recommend calling ahead to check availability before visiting to avoid disappointment.

Please note that the booking process may vary depending on the type of service you are booking, such as individual sessions, group bookings, large parties, or private events on which the terms will be communicated at time of booking.

CANCELLATION/REFUND & RETURN POLICY

We understand that plans can change, and we aim to be as fair as possible.

Cancellations made 48 hours or more before your booking will have the option to reschedule or alternatively receive a full refund. Refunds will be processed via the original payment method used for booking.
Cancellations made less than 48 hours before your booking are non refundable, however you will be able to reschedule or receive a gift card for the full amount. The gift card can be used for future bookings within a specified period of the original purchase and maybe redeemed if transferred to another individual if preferred.
No-shows or late arrivals that miss their session will not be eligible for a refund or reschedule. Please arrive at least 10 minutes before your session so we can check you in, complete your safety and liability waiver, and get you ready to start your axe throwing experience on time.

For group bookings, parties, or private events, separate cancellation terms may apply—please refer to your booking confirmation or contact us directly by telephone or email info@axcalibur.co.uk.

Venue-Initiated Changes or Cancellations

In rare cases, Axcalibur may need to change or cancel a booking due to unforeseen circumstances or events beyond our control. If this happens, we’ll do our best to give you advance notice and offer either alternative arrangements or a full refund.

Rescheduling Policy

If availability allows, you may be able to reschedule your booking to a different date or time within a reasonable time frame. Please contact us as soon as possible to request a change.

Additional charges may apply, depending on our booking policy at the time of rescheduling.

Refund Process

If your cancellation meets the required notice period, your refund will be issued to the original payment method used at the time of booking promptly.

Please allow a reasonable amount of time for the refund to be processed and appear in your account.

Gift Card Policy

If you cancel your booking within 48 hours of your session, you’ll receive a gift card for the full amount paid. This can be used towards future bookings or merchandise available at Axcalibur or the website and are valid for a specified period from the date of issue, typically determined by the policies in place at the time of purchase.

Gift cards can be purchased online or at Axcalibur and are also valid for a specified period from the date of issue, typically determined by the policies in place at the time of purchase. They can also be used for booking a session or purchasing merchandise available at Axcalibur or via our website.

Gift cards are fully transferable, so you’re welcome to give them to someone else if you prefer.

Returns Policy

You have 30 days from the date of purchase to return or exchange any merchandise purchased from the venue or online. Unfortunately, we’re unable to offer a refund or exchange if more than 30 days have passed since your purchase.

To be eligible for a return, your item must be unused and in the same condition as when you received it, along with a proof of purchase. If an item is found to be faulty at point of purchase, we will offer a refund or exchange within the 30-day return period.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a requested refund or exchange.

Refunds will processed to the original payment method promptly. Please allow a reasonable amount of time for the refund to appear in your account.

Gift Cards and sale items are non-returnable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please send returns to the address; Axcalibur, Unit A, 10 Pontygwindy Road, Caerphilly, CF83 3AA.

Delivery times for exchanged items may vary depending on your location.

If you’re returning a high-value item, we recommend using a trackable shipping service for your protection. Please note, we cannot guarantee that we will receive your returned item.

ARRIVAL TIME

Please arrive at least 10 minutes before your session so we can check you in, complete your safety and liability waiver, and get you ready to start your axe throwing experience on time.

AGE RESTRICTIONS

At Axcalibur, safety is our top priority. To ensure a safe and enjoyable experience for everyone, we have age-related policies in place that all participants must follow.

Participants Under 18: Anyone under the age of 18 must be accompanied and supervised by a responsible adult at all times while at Axcalibur. This adult must be a parent, legal guardian, or someone authorised by them.

The supervising adult must understand the risks involved in axe throwing and is responsible for ensuring the young person follows all safety instructions and behaves appropriately during their visit.

The supervising adult must be present and actively monitoring the minor at all times. This includes making sure they follow all safety rules, behave responsibly, and understand how to throw safely.

We may ask for valid photo ID to confirm a participant’s age. Accepted forms of ID include a passport, driver’s licence, or other government-issued ID.

If you’re unable to provide valid ID when requested, we may not be able to allow entry or participation.

Liability Waiver: All participants, including those under 18, must have a signed waiver before taking part in any axe throwing activities. For minors, this waiver must be signed by a parent or legal guardian.

The waiver confirms that participants understand the risks involved and releases Axcalibur and its staff from any liability related to injury, damage, or other claims.

Staff Checks: Our team is authorised to check age and supervision at any point during your visit. We reserve the right to refuse participation to anyone who does not meet our age policy or supervision requirements.

At Axcalibur, we’re committed to providing a safe, fun, and welcoming environment. Following these age and supervision policies helps us ensure a great experience for everyone.

PARTICIPANT CONDUCT

We’re committed to providing a safe, welcoming, and enjoyable experience for everyone. To help us maintain this, we ask all guests to follow the guidelines below while on-site:

Responsible Behaviour: Please act responsibly at all times. Your behaviour should not compromise the safety or comfort of others. Always use good judgement and follow instructions during axe throwing activities.

Respect for Others: Treat fellow participants, staff, and visitors with courtesy and respect. We do not tolerate discrimination, harassment, or disrespectful behaviour of any kind—including offensive language, gestures, or actions.

Respect for Property: Take care of our equipment and venue. Deliberate or careless damage to axes, targets, safety barriers, or any other property is not allowed. Any damage caused may be charged to the individual responsible.

Safety Instructions: All guests must follow the safety rules and instructions given by our trained instructors. This includes staying in designated areas and walkways, using equipment properly, and following proper throwing techniques. Failing to follow safety guidelines may result in immediate removal without a refund.

No Alcohol or Drugs: For safety reasons, anyone under the influence of alcohol or drugs will not be allowed to participate in axe throwing. Please avoid using any substances that could impair your judgement or coordination before or during your visit.

Follow The Law: Guests must follow all relevant laws and local rules while at Axcalibur. This includes laws related to public behaviour, alcohol, and age restrictions. Any illegal activity may be reported to the authorities.

Consequences of Misconduct: We take safety seriously. If someone breaks the rules or acts in a way that puts others at risk, they may be asked to leave without a refund. Serious incidents may be referred to the police. Our staff have full authority to manage behaviour in the interest of everyone’s safety and enjoyment.

At Axcalibur, we want everyone to have a great time in a safe and respectful environment. Thank you for helping us make that possible.

SAFETY MEASURES

Safety comes first! We’ve put clear measures in place to make sure everyone has a fun and safe axe throwing experience.

Safety Briefings: Before you start throwing, all participants must attend a brief safety briefing with one of our trained team members. You’ll learn how to throw an axe properly, understand our venue rules, and go over key safety tips. It’s important to follow these instructions at all times while you’re with us.

Footwear and Dress Code: Closed-toe flat shoes are required, to keep your feet safe and ensure good balance. We recommend securing your hair back should you have long hair.

As for clothing you can wear what you like, costume dress we encourage, medieval themed even more impressive! Its up to you!

Trained Staff: Our team is fully trained in axe throwing safety and is always available to support you. Staff will be present in the venue or monitoring via CCTV throughout your session. Feel free to speak with a member of staff if you have any questions or need help.

Safe Throwing Space: Our venue is specially designed to reduce risks. We’ve built clear throwing lanes with safety barriers and designated walkways to keep participants separated and safe. Always stay in your designated lane and follow staff instructions about where to stand and throw.

Reducing Risk: Axe throwing, like any sport, carries some risk. That’s why we do the following;

– Monitor sessions closely for unsafe behaviour.

– Regularly check and maintain all equipment and throwing lanes.

– Step in immediately if something isn’t right.

Emergency Procedures: We’re prepared for emergencies. Our staff are trained in first aid and CPR, and we have fire extinguishers and first aid kits on site. If an emergency arises, please follow the instructions of our staff and evacuate the building calmly if needed.

Your Role in Safety: We ask all guests to take responsibility for their own safety and the safety of others by:

Following all safety instructions.
Staying within the designated areas and walkways.
Respecting venue rules and staff guidance.
Reporting any issues or concerns immediately.

At Axcalibur, we work hard to make sure you have a safe and unforgettable experience. With your cooperation and our safety-first approach, everyone can enjoy axe throwing with confidence.

PHOTO AND MEDIA USE

At Axcalibur, we love capturing the excitement and energy of your visit! We may take photos or videos during your time at the venue and use this content to showcase the fun and vibrant atmosphere of axe throwing, medieval style! Here’s how we manage media use:

Photos and Video at the Venue: Our team or trusted partners may take photographs and videos during your session. These may include images of guests, groups, events, and the overall vibe of the venue. We use a variety of equipment, including cameras and phones, and may sometimes work with professional photographers.

How Media Will Be Used: By entering Axcalibur, you give us permission to use any photos or videos taken during your visit. This includes use in our social media posts, website, online and printed advertisements and promotional materials such as brochures and posters.

We may use, edit, and share this content for marketing purposes without asking for further permission.

Respecting Your Privacy: We aim to use media respectfully and avoid including personal details unless we’ve asked for your permission. That said, because our venue is a public space, there may be times when guests appear in the background of photos or videos unintentionally.

Exclusion Preference: If you don’t want to appear in any promotional content, please let a member of our team know when you arrive. While we can’t guarantee complete exclusion from all media, we’ll do our best to respect your wishes and keep you out of featured content.

Media Sharing with Partners: Sometimes, we may share media with our promotional partners, sponsors, or local press for marketing purposes. This is done in line with UK privacy laws, and only with trusted third parties.

Minors and Consent: If you’re under 18, we must have permission from a parent or legal guardian to use any media that includes you. By giving consent, the parent/guardian agrees to this media policy.

Removing a Photo or Video: If you see a photo or video of yourself or your child on our platforms and would like it removed, just get in touch with us. Let us know the details and where it was posted, and we’ll make every effort to remove it where possible and appropriate.

At Axcalibur, we appreciate your support and understanding as we share the spirit of axe throwing with our community. Your smiles, cheers, and medieval moments help inspire others to join in on the fun!

LIABILITY LIMITATION

Your safety and enjoyment are our top priorities. However, it’s important to understand that, like any physical activity, axe throwing comes with certain risks. This section explains our responsibilities and what you agree to by participating in activities at our venue.

Understanding the Risk: By taking part in axe throwing at Axcalibur, you acknowledge that you are voluntarily participating in an activity that carries some inherent risk. While we follow strict safety protocols and do everything we can to reduce risks, it is not possible to eliminate them completely. You accept these risks by choosing to participate.

Your Responsibility: Participants are expected to take responsibility for their own safety. This means:

Following all safety instructions given by our trained staff
Using equipment properly
Exercising caution and good judgment during your session

We provide clear safety guidance and protective measures, but it’s up to you to follow them.

We’re Not Liable For: Axcalibur, including our staff, owners, and affiliates, are not responsible for:

Injuries or accidents caused by unsafe behaviour or failure to follow rules
Damage to or loss of personal items
Any indirect or unexpected losses during your visit

This includes any claims related to negligence or unexpected situations, to the fullest extent allowed by law.

Our Maximum Responsibility: If Axcalibur is ever found legally responsible for direct damages, our total liability will be limited to the amount you paid for the specific booking or service involved in the claim. This applies regardless of the reason for the claim.

Exceptions to Limits: Some legal exceptions may apply. For example:

We remain liable for any harm caused by serious misconduct or gross negligence on our part.
If your local laws don’t allow certain liability limits, our responsibility will be adjusted accordingly, in line with those legal requirements.

Personal Belongings: Please keep your valuables secure during your visit. We are not responsible for any loss, theft, or damage to personal belongings while you’re at Axcalibur.

Participation Agreement: By entering our venue and participating in axe throwing activities, you confirm that:

You understand and accept these terms
You’ve had the opportunity to ask questions or seek legal advice if needed

We’re here to provide a safe, fun, and memorable experience – and your full cooperation helps us do that.

INTELLECTUAL PROPERTY

At Axcalibur, we value and respect creativity and originality. This policy outlines how we handle trademarks, logos, images, written content, and other forms of intellectual property at our venue.

Ownership of Intellectual Property: All trademarks, logos, graphics, written content, designs, and other intellectual property seen at Axcalibur are owned by us or our partners. These rights are protected by both local and international copyright and trademark laws. We encourage everyone to act responsibly and lawfully when it comes to intellectual property. Using copyrighted or trademarked materials without permission can result in legal consequences.

What you Can’t Do: You are not permitted to copy, share, alter, or use any of our intellectual property without written permission. This includes:

Using our logos or branding for personal or business use
Reproducing or modifying any of our materials (e.g., images, promotional content)
Suggesting false connections or endorsements by Axcalibur

Use of Trademark and Copyrighted Content: We respect the trademarks and copyrights of others, and we ask that you do the same. You may not use, imitate, or reproduce any trademarks or copyrighted materials displayed at Axcalibur unless you have explicit permission from the rightful owner.

Our Liability: Axcalibur is not responsible for any misuse of intellectual property by visitors, participants, or third parties. It is the responsibility of each individual to ensure their actions are legal and respectful of others’ rights.

If you believe your intellectual property has been used improperly at Axcalibur, or if you notice something that doesn’t seem right, please contact us. We’ll take your concern seriously and investigate as quickly as possible.

Third-Party Materials: Occasionally, Axcalibur may use third-party content (such as music, graphics, or promotional material) with the proper licenses or permissions. This is always done in accordance with the terms set by the content owner.

Axcalibur is committed to protecting creative work and respecting intellectual property. By following these guidelines, everyone will do their part to help us maintain an environment that values originality, fairness, and innovation.

CHANGES TO OUR TERMS AND CONDITIONS

At Axcalibur, we may occasionally update our Terms and Conditions to reflect changes in our services, operations, or legal obligations. This section explains how and when those changes may occur, and what they mean for you.

We reserve the right to change or update our Terms and Conditions at any time. These updates may be made to reflect new services, safety measures, legal requirements, or general improvements to how we operate. Any changes will take effect as soon as they are published on our website or shared through other official channels.

We’ll make reasonable efforts to notify you when important changes are made. This could include updates on our website, email alerts, or other direct communication. However, it is your responsibility to check our Terms and Conditions regularly to stay informed of any updates.

By continuing to visit Axcalibur or use our services after changes have been made, you are agreeing to the updated Terms and Conditions. If you do not agree with any changes, you should stop using our services.

If there is ever a conflict between an older version of the Terms and Conditions and the most recent one, the newest version will apply. You can always find the latest version on our official website.

If we make significant changes that could affect your rights or responsibilities, we’ll do our best to notify you directly using the contact details you provided when booking or registering.

It’s important that you stay familiar with our most recent Terms and Conditions. These terms help define your rights and responsibilities while visiting Axcalibur. If you have any questions or concerns about the updated terms, we encourage you to reach out to us for clarification.

AGREEMENT OF TERMS AND CONDITIONS

By visiting Axcalibur, taking part in our activities, or using our services, you confirm that you have read, understood, and agreed to follow our Terms and Conditions. These terms form a legal agreement between you and Axcalibur. If you do not follow these terms, we may need to end your session and take further action if necessary.